The Security Concierge role is a front-facing position focused on both security and customer service. Our officers not only protect your property and maintain order but also assist visitors, employees, and patrons, creating a welcoming environment.

At ABW Security, we believe that a friendly reception service makes a great first impression, encouraging visitors to return. By combining security with hospitality, we enhance the feeling of safety while controlling access to prevent unwanted visitors.

The reception area is often the first point of contact for customers, and the impression they get can influence their decision to do business with you. ABW Security offers top-notch reception security services, ensuring that your employees, customers, and guests feel safe and welcome.

Our officers are professional, presentable, and skilled in both security and customer service. They’re fully trained to handle customer-facing duties while ensuring your premises remain secure. We provide reception security across various industries, including corporate offices.

All our staff are SIA-licensed and DBS-checked. What sets our concierge service apart is the exceptional customer service skills of our guards. ABW Security trains our team to approach every security task with professionalism and enthusiasm, whether short-term or long-term.

Our guards represent our company’s values through their expert knowledge of their roles, your business, and our standards. They are always smartly dressed, courteous, and dedicated to delivering a positive customer experience.

What Our Reception Security Officers Can Do:

Greet visitors and create a positive first impression
Respond to alarms and investigate disturbances
Handle mail and deliveries
Screen individuals with detection devices
Assist tradesmen and contractors
Help with emergency evacuations
Contact authorities during emergencies
Log guest details and maintain accurate records
Direct vehicles to proper areas
Enforce no-smoking policies
Collaborate with the team to ensure a great visitor experience
Use PC-based databases and Microsoft Office
Lock and unlock the premises at scheduled times
Serve as a visible deterrent to anti-social behavior
Maintain a smart appearance at all times
Work independently or as part of a team
Prevent loss and damage by reporting irregularities
Monitor CCTV for crime prevention and health/safety
Conduct security patrols inside and outside the building
Our 24-hour control room provides full support to our officers, and supervisors make random visits to ensure high standards.

If you need a new concierge service or a quote comparison, we are available 24/7. CoContact us at 07737046591, or email info@active-body-watch.co.uk to discuss your security needs further.